We understand Quality to be the highest possible satisfaction of our Customers regarding the services we provide. In order to monitor the level of this quality PEAK-Service USA has implemented a new generation of a "Loop Back Quality Management System" called P-Q-M. It is based on expanded DIN EN ISO 9000:2000 rules, split into various levels including a direct online customer feedback system based upon an internet solution, allowing the customer to monitor PEAK´s quality in general as well as accessing their individual feedback criteria we offer to set up for them.

• We perform general regular customer satisfaction surveys.
• We offer individual surveys for our client customers.
• We provide an internet based feedback system, enabling the End-user to directly report their level of satisfaction.

• We publish our general characteristic parameters on a monthly basis in the internet.
• We offer our client customers an individual report on a monthly base reflecting their characteristic parameters defined together.

We provide our client customers a password protected internet access to their service data containing:

• Future schedules for planned repair and maintenance interventions
• History of all interventions that PEAK-Service USA has performed on their behalf.

P-Q-M (Password protected)